6-Month Service Warranty
Up to 20% Off on AXIS Devices
Free Calibration or Maintenance with Every Device Purchase
6-month warranty
Kern scale service
Service for Kern & Sohn laboratory, industrial and counting scales. Calibration, spare parts and repair for EW/EG, PFB/PNJ and ABS/ABT series.
With 16 years of experience, we're right beside you
"They provided an exceptionally professional partnership in both product supply and the service process for our laboratory's precision balance requirements."
"Thanks to their support in choosing the right product, we found the best solution for our needs. The service process was completed very quickly and economically."
"The device we sent for service was repaired in a short time. We were also particularly pleased with the updates provided throughout the process and their recommendations for products that suit our needs."
Our References
A service approach with zero waiting time
We respond quickly to service requests and
reach a solution without prolonging the process
Free pick-up & delivery
Throughout Istanbul, we collect your device from your address and return it after repair — all at no charge
Traceable service process
From the moment we receive your device to its return, we manage the entire service process with full documentation and oversight, allowing you to track every stage
Expert technical team
Your devices are inspected and repaired exclusively by our own experienced in-house technicians
Guaranteed service
For repaired devices, we provide a 6-month free-of-charge re-repair warranty against the same fault
Rapid diagnosis
For eligible devices, we deliver a preliminary diagnostic report within 24 hours of receipt
Genuine parts
We use only genuine or manufacturer-approved spare parts in all repairs and maintenance work
Priority service option
We manage our service workflow on a planned basis and offer a priority service option for urgent situations
No surprise ınvoices
We inform you of the service cost and scope of work upfront — no work begins without your approval
Our service process
We record the service process and manage it in a traceable way
-
Service request
A request is created by entering fault details and device information
-
Device shipment
The device is sent by courier, or picked up in person within Istanbul
-
Fault diagnosis and repair
Fault diagnosis is completed within 1 day of arrival and approval is obtained
-
Delivery
After repair, delivery is made by courier or in person
Frequently asked questions
Contact us for any questions
you are curious about
Simply create a service request. You can register by filling out our service registration form or by contacting us through our communication channels.
Yes, your device is covered by insurance throughout the service process.
Price information is shared after the fault is detected.
No, fault diagnosis is free of charge.
It varies depending on the nature of the fault, but repairs are typically completed within an average of 3–5 business days.
Your device is processed faster with our priority service option for emergencies.
Yes, all work performed is covered by a 3-month warranty.
You can instantly track the status of your device on our service tracking page.
Yes, your approval is obtained before each transaction.
Yes, our technical support team continues to be with you after the service.
Sell your scale or trade it in for the model you want
Turn your unused scale ınto cash
Get the right offer quickly, sell easily
Trade ın your old scale for a new one
Let us evaluate your current device and help you upgrade to a more suitable model at a discounted price
Kern scale service laboratory and platform scale service
Kern & Sohn delivers cost-efficient weighing with EW/EG, PFB/PNJ, ABS/ABT series and platform scales, common in education and SME labs.
Kern Scale Service Models We Service
- EW / EG precision balances
- PFB / PNJ analytical models
- ABS / ABT benchtop scales
- Platform and counting scales
Common Faults We Repair
- Connector and cable faults
- Load-cell replacement needs
- Calibration menu errors
- Keypad wear
- Platform imbalance
Our Service Scope
- Fast fault diagnosis
- Calibration and setup
- Load-cell / cable replacement
- Short-downtime repair
- Spare-part supply
Who We Support
We offer Kern service for schools, workshops, small plants and retail weighing points.
Service Process at Terazibul
- Free pickup and delivery within Istanbul
- Transparent quotation before repair
- 6-month warranty on workmanship
- Online tracking with your service code
Create a service request or follow your repair with the tracking code. For urgent weighing downtime in jewelry shops and labs, our technical team plans fast turnaround.
Buy-Back Eligible Product
Buy-Back Eligible ProductYou can sell this product back to us later. At the end of its use, you can convert your device into cash at its value or trade it in for a new one.
Warranted Refurbished Scales
Warranted Refurbished ScalesAll technical checks have been carried out by our company, faulty parts replaced, and the necessary maintenance and calibration completed; it is offered for resale in working condition.
Trade-In Eligible Product
Trade-In Eligible ProductThis product is eligible for trade-in. You can have your current device appraised through us and switch to this product advantageously.