"They provided an exceptionally professional partnership in both product supply and the service process for our laboratory's precision balance requirements."
6-month warranty
Dikomsan scale service
Device types we service
- Jewelry Scales
- Industrial Precision Scales
- Comparator Scales
With 16 years of experience, we're right beside you
We stand by you not only with products, but with our experienced software and technical support teams. From installation to maintenance and software needs, we cover everything under one roof
A service approach with zero waiting time
We respond quickly to service requests and
reach a solution without prolonging the process
Free pick-up & delivery
Throughout Istanbul, we collect your device from your address and return it after repair — all at no charge
Traceable service process
From the moment we receive your device to its return, we manage the entire service process with full documentation and oversight, allowing you to track every stage
Expert technical team
Your devices are inspected and repaired exclusively by our own experienced in-house technicians
Guaranteed service
For repaired devices, we provide a 6-month free-of-charge re-repair warranty against the same fault
Rapid diagnosis
For eligible devices, we deliver a preliminary diagnostic report within 24 hours of receipt
Genuine parts
We use only genuine or manufacturer-approved spare parts in all repairs and maintenance work
Priority service option
We manage our service workflow on a planned basis and offer a priority service option for urgent situations
No surprise ınvoices
We inform you of the service cost and scope of work upfront — no work begins without your approval
Our service process
We record the service process and manage it in a traceable way
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Service request
A request is created by messaging on WhatsApp, calling, or filling out the service form
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Device shipment
The device is sent by courier, or picked up in person within Istanbul
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Fault diagnosis and repair
Once we receive the device, diagnosis is completed within 1 day and approval is obtained for the work to be done
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Delivery
After repair, the device is sent by courier or handed over in person
Frequently asked questions
Contact us for any questions
you are curious about
Simply create a service request. You can register by filling out our service registration form or by contacting us through our communication channels.
Yes, your device is covered by insurance throughout the service process.
Price information is shared after the fault is detected.
No, fault diagnosis is free of charge.
It varies depending on the nature of the fault, but repairs are typically completed within an average of 3–5 business days.
Your device is processed faster with our priority service option for emergencies.
Labour and replaced parts included in the service are covered by a 6-month warranty.
You can instantly track the status of your device on our service tracking page.
Yes, your approval is obtained before each transaction.
Yes, our technical support team continues to be with you after the service.
Sell your scale or trade it in for the model you want
Turn your unused scale ınto cash
Get the right offer quickly, sell easily
Trade ın your old scale for a new one
Let us evaluate your current device and help you upgrade to a more suitable model at a discounted price
Buy-Back Eligible Product
Warranted Refurbished Scales
Trade-In Eligible Product